FAQ

Orders & Shipping

Where do you ship?

We currently ship to customers within the United States.

How long does order processing take?

Orders are typically processed within 1–3 business days after payment is confirmed.

Please note that processing time is separate from shipping time. During holidays, sales periods, or periods of high order volume, processing may take slightly longer.

What shipping options do you offer?

We offer the following shipping options:

Delivery times are estimates and may vary depending on your location, carrier conditions, holidays, or unexpected delays.

Will I receive tracking information?

Yes. Once your order has shipped, you will receive a shipping confirmation email with tracking information if available.

Please allow some time for tracking details to update after your order has been handed over to the carrier.

Order Changes & Cancellations

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible.

We will do our best to assist you. However, once an order has been processed or shipped, we may no longer be able to make changes or cancel it.

What if I entered the wrong shipping address?

Please contact us immediately if you entered an incorrect shipping address.

If your order has not yet been processed, we will try to update the address. Once the order has shipped, we cannot guarantee that address changes will be possible.

Products & Sizing

How do I choose the right size?

We recommend checking the size guide on each product page before placing your order.

Since sizing may vary depending on the style, fabric, and fit of each item, please review the measurements carefully to choose the best size for you.

Are your clothes true to size?

Sizing can vary by style and design. Please refer to the size chart and product description for the most accurate fit information.

If you prefer a relaxed fit, we recommend reviewing the garment measurements before choosing your size.

Will the color look exactly like the photos?

We do our best to display product colors as accurately as possible.

However, slight color differences may occur due to lighting, photography, screen settings, or device display differences.

How should I care for my clothing?

Please follow the care instructions listed on the product page or garment label.

For best results, we generally recommend gentle washing, using mild detergent, and avoiding harsh bleach. Proper care helps maintain the shape, color, and quality of your clothing.

Returns & Refunds

Do you accept returns?

We accept returns on eligible unused items in their original condition and packaging.

To request a return, please contact our customer support team with your order number and reason for return.

What items are not eligible for return?

Items may not be eligible for return if they have been worn, washed, damaged after delivery, returned without approval, or are not in their original condition and packaging.

Items with signs of wear, stains, odors, makeup marks, perfume, pet hair, or missing tags may not be eligible for a refund.

What should I do if my item arrives damaged or incorrect?

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include your order number and clear photos of the item, packaging, and shipping label so we can review the issue and assist you.

When will I receive my refund?

Once your returned item is received and inspected, we will notify you about the approval status of your refund.

If approved, your refund will be issued to your original payment method. Please note that banks and payment providers may require additional time to process the refund.

Customer Support

How can I contact Clarine Wear?

You can contact us through our store contact form or customer support email.

Our team will be happy to assist you with questions about orders, products, sizing, shipping, returns, or refunds.